Re: [otrs] Setting the owner

Hooman Mesgary wrote:

When a customer add a new ticket, the system set the owner to 'root@localhost'. what should I do to change it to the customer? I mean: I want otrs set the owner of every ticket to the customer who made that ticket, not the root@localhost.

The owner of a ticket is the agent handling the ticket, not the customer. Nils Breunese.