Re: [otrs] Junk queue deletion

On Thu, 2004-03-18 at 11:21, Robert Kehl wrote:

Please don't reply to me personally and to the list, as the latter gets lost then for me, so I cannot simply reply but have to fiddle a bit. Thanks. OK, no problem!

On Thursday, March 18, 2004 4:43 PM L. Mark Stone wrote:

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This is a SuSE 9 system, and I installed OTRS from rpm. I even reran the SetPermissions script again, to be sure. Could you cite the exact filename, please? Sure! /opt/otrs/bin/SetPermissions.sh

I meant the rpm...

Ah! It's the one from the link on your web site. ;-) ftp://ftp.gwdg.de/pub/misc/otrs/RPMS/suse/9.x/otrs-1.2.2-01.i386.rpm

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Would you be so kind to diff the attached GA.pm against yours? lmstone@outside:~/Downloads/otrs> diff GenericAgent.pm-Mark

A working OTRS - fine. A correct GA - even better. GA not working at all - priceless!

To be sure, the queue to empty is labeled _Junk_, not _junk_? It is not a subqueue of some other queue, in which case the name were _otherQueue::Junk_?

The queue is indeed labeled "Junk", not "junk". So much for priceless! Thanks! Mark -- ______________________________________________________________ L. Mark Stone President Reliable Networks of Maine, LLC 477 Congress Street, 5th Floor Portland, ME 04107 Tel: (207) 772-5678 Cell: (917) 597-2057 Email: LMStone@RNoME.com Web: http://www.RNoME.com