Yep. Just found that one. My German was a bit rusty. J Changing the 16 in that value to 32 seems to have done the trick. Everything appears to have installed now. I did modify my.conf and php.ini just in case, but it was WebMaxFileUpload that actually did the trick.
For reference, I did have to uninstall all of the components and then re-install. Maybe having the value set above first would have remedied the problem, but it was not apparent from the error messages. We are a little unique with our proxy configuration, but as wget was working, I believe I have those configured properly.
Thanks again for all of your help. Issue resolved.
From: Steven Carr [mailto:sjcarr@gmail.com]
Sent: Monday, May 20, 2013 1:08 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] ITSM Upgrade to 3.2.4 failing
I think the POST_MAX variable is configured in Framework -> Core::Web -> WebMaxFileUpload
On 20 May 2013 19:00, Marty Hillman <mhillman@equuscs.com> wrote:
Progress. Downloading and performing the manual install gives me the following error:
413 Request entity too large - POST_MAX=16384KB
That tells me that somehow my max_allowed_packet is not large enough even though it is set to 20M. Odd. Changing it to 40M.
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Marty Hillman
Sent: Monday, May 20, 2013 12:52 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] ITSM Upgrade to 3.2.4 failing
I will make that my next shot. In the meantime, I manually installed all of the ITSM packages one by one and am attempting a reinstall. It times out, but shows ITSM installed as well as available for install.
I will give the manual method a shot next. Thanks for your help.
From: Steven Carr [mailto:sjcarr@gmail.com]
Sent: Monday, May 20, 2013 12:45 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] ITSM Upgrade to 3.2.4 failing
Have you tried manually downloading and uploading the ITSM packages into OTRS? Just incase it's something to do with downloading the packages on-the-fly?
http://ftp.otrs.org/pub/otrs/itsm/bundle32/ITSM-3.2.4.opm
On 20 May 2013 18:34, Marty Hillman <mhillman@equuscs.com> wrote:
This is Ubuntu 12.04 LTS. Just changed the full SetPermissions commandline to the following:
/opt/otrs# bin/otrs.SetPermissions.pl /opt/otrs --otrs-user=otrs --web-user=www-data --otrs-group=otrs --web-group=www-data
Restarted the system and then went through the admin interface and attempted an upgrade again. I get the same error.
Ran the otrs.CheckModules.pm with the following results:
/opt/otrs# bin/otrs.CheckModules.pl
o CGI..............................ok (v3.63)
o Crypt::PasswdMD5.................ok (v1.3)
o Crypt::SSLeay....................ok (v0.57)
o CSS::Minifier....................ok (v0.01)
o Date::Format.....................ok (v2.24)
o Date::Pcalc......................ok (v1.2)
o DBI..............................ok (v1.616)
o DBD::mysql.......................ok (v4.020)
o DBD::ODBC........................Not installed! (optional - Required to connect to a MS-SQL database.)
o DBD::Oracle......................Not installed! (optional - Required to connect to a Oracle database.)
o DBD::Pg..........................Not installed! (optional - Required to connect to a PostgreSQL database.)
o Digest::MD5......................ok (v2.51)
o Digest::SHA::PurePerl............ok (v5.81)
o Digest::SHA......................ok (v5.61)
o Encode::HanExtra.................Not installed! (optional - Required to handle mails with several Chinese character sets.)
o Encode::Locale...................ok (v1.03)
o GD...............................ok (v2.46)
o GD::Text.......................ok (v0.86)
o GD::Graph......................ok (v1.44)
o IO::Scalar.......................ok (v2.110)
o IO::Wrap.........................ok (v2.110)
o JavaScript::Minifier.............ok (v1.05)
o JSON.............................ok (v2.53)
o JSON::PP.......................ok (v2.27200)
o JSON::XS.......................ok (v2.32)
o Locale::Codes....................ok (v3.24)
o LWP::UserAgent...................ok (v6.04)
o Mail::Internet...................ok (v2.12)
o Mail::POP3Client.................ok (v1.2)
o IO::Socket::SSL................ok (v1.53)
o Mail::IMAPClient.................Not installed! (optional - Required for IMAP TLS connections.)
o IO::Socket::SSL................ok (v1.53)
o MIME::Base64.....................ok (v3.13)
o MIME::Tools......................ok (v5.503)
o ModPerl::Util....................ok (v2.000005)
o Apache::DBI....................ok (v1.11)
o Apache2::Reload................ok (v0.12)
o Net::DNS.........................ok (v0.66)
o Net::POP3........................ok (v2.29)
o Net::IMAP::Simple................ok (v1.2034)
o IO::Socket::SSL................ok (v1.53)
o Net::SMTP........................ok (v2.31)
o Authen::SASL...................ok (v2.16)
o Net::SMTP::SSL.................ok (v1.01)
o Net::SMTP::TLS::ButMaintained..ok (v0.20)
o Net::LDAP........................ok (v0.53)
o Net::SSL.........................ok (v2.84)
o PDF::API2........................ok (v2.019)
o Compress::Zlib.................ok (v2.033)
o Storable.........................ok (v2.27)
o SOAP::Lite.......................ok (v0.715)
o version........................ok (v0.9902)
o Class::Inspector...............ok (v1.28)
o Text::CSV........................ok (v1.21)
o Text::CSV_PP...................ok (v1.29)
o Text::CSV_XS...................ok (v0.85)
o Time::HiRes......................ok (v1.9721_01)
o XML::Parser......................ok (v2.41)
o HTTP::Message....................ok (v6.06)
o HTTP::Headers..................ok (v6.05)
o URI..............................ok (v1.60)
o URI::Escape....................ok (v3.31)
o Scalar::Util.....................ok (v1.23)
o YAML::XS.........................Not installed! (required - use "perl -MCPAN -e shell;" - )
Ran “apt-get install libconfig-yaml-perl” to take care of the final requirement. I am not sure if this is a new requirement, but things were running fine under 3.2.2. Figured I would go ahead and run the following while I am at it.
apt-get update
apt-get upgrade
apt-get dist-upgrade
Tried everything again and I still get the same error.
From: Steven Carr [mailto:sjcarr@gmail.com]
Sent: Monday, May 20, 2013 12:06 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] ITSM Upgrade to 3.2.4 failing
Have you tried running otrs.CheckModules.pl to see if there is anything else missing?
On 20 May 2013 17:58, Marty Hillman <mhillman@equuscs.com> wrote:
This is a bit odd. It is not telling me specifically which error occurred. I have tried uninstalling the ITSM 3.2.2 packages, but that seems to take me back to the list without any errors and does not appear to complete the uninstall. I finally got the error below when attempting to run an upgrade. Any thoughts? I am guessing it is a permissions error somewhere, but I ran “/opt/otrs/bin/SetPermissions.pl /opt/otrs” and it appeared to function properly. The ITSM upgrade fails through the browser every time.
Oops! An Error occurred.
Error Message: Package is not installed, can't upgrade!
.
You can Send a bugreport or go back to the previous page.
Error Details:
Error Details
Backend ERROR: OTRS-CGI-10 Perl: 5.14.2 OS: linux Time: Mon May 20 11:53:17 2013 Message: Package is not installed, can't upgrade! RemoteAddress: 172.18.3.20 RequestURI: /index.pl Traceback (11895): Module: Kernel::System::Package::PackageUpgrade (OTRS 3.2.6) Line: 614 Module: Kernel::Modules::AdminPackageManager::_UpgradeHandling (OTRS 3.2.6) Line: 1563 Module: Kernel::Modules::AdminPackageManager::Run (OTRS 3.2.6) Line: 718 Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.2.6) Line: 863 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41 Module: (eval) (v1.99) Line: 204 Module: ModPerl::RegistryCooker::run (v1.99) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31
5801 Clearwater Drive, Minnetonka, MN 55343
P 612.617.4333 | M 612.412.1098 | E mhillman@equuscs.com
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