Folks, I/m sure we could see attachements in OTRS but now, if I click on file-2 either Internet Explorer or OTRS want to know if I want to open or save the attachment. If I click 'open', I can't find an application to open it. If I save it, I can see that it is a Microsoft Mail Note. I'm sure if we sent documents in the past we could see the documents. Or am I imagining things? Please help! Rajendrakumar Varsani BSc (Hons) Tel: (01904) 455805 (GTN 5138 5805) Fax: (01904) 455711 (GTN 5138 5711) Mobile: 07968 243125 Email: rajendrakumar.varsani@psd.defra.gsi.gov.uk The original of this email was scanned for viruses by the Government Secure Intranet (GSi) virus scanning service supplied exclusively by Energis in partnership with MessageLabs. On leaving the GSi this email was certified virus-free