Hi,

We have OTRS setup to receive messages on a specific address and create new tickets when people mail to it. Some of our customers have the habit of including the helpdesk mail-address in the CC: field when the mail to a specific person in our organization. This causes tickets to be created that we do not want in our helpdesk system.

Is there a parameter in the Config.pm to respond only to the to: address or do we need  to filter these on the mailserver?

Regards,

Jorick Astrego
IBM Certified System Administrator - Lotus Notes and Domino

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