Martignier, Philippe wrote :
This is what we did:
- creation of a dummy user (in our case I named it : 00phone ) as 0 is one of the bigger key on the keyboard and you need at least two char to begin the auto research
- creation of freefield named Phonefor00phone. That field will contain the phone number of the customer
It is cleat that you loose a bit of the functionality of OTRS about the history as all non-email users are mixed, but I see no other solution at the time being.
Hi Philippe, thanks a lot for the input. Perhaps one could use the telephone number as email adress followed by @localhost or so. So you have a valid, unique adress and the customer history would be preserved. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de