Hi all, I'm pretty new to this OTRS, and I can't find a way of agents adding tickets on behalf of customers - can this be done? In order to get this system accepted by our users, I want to use it initially as something to log phone requests etc... thanks in advance Jim Potter Bristol UK ---------------------------------------------------------------------------------------- Brislington Enterprise College Mail System This e-mail and any attachements are intended solely for the use of the individual to whom it is addressed. Any views or opinions presented are solely those of the author and do not necessarily represent those of Brislington Enterprise College. If you are not the intended recipient, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing, or copying of this e-mail is strictly prohibited. If you have received this e-mail in error please contact the sender. As internet communications are not secure, we do not accept legal responsibility for the contents of this message nor for any changes made after it was sent by the original sender. For information about Brislington Enterprise College, please visit http://www.because.org.uk -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean.