Re: [otrs] Any other way to notify Agents of a ticket re-opened?

Dear Muhammad, On 13.04.2011, at 22:14, Muhammad El-Sergani wrote:

Is there any other way to notify Agents that a ticket has been re-opened after being closed, other than creating an Event, and enabling in the Ticket settings re-opening old tickets when replied to after being closed?

What else would you like to have? Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project