Certainly, In the admin area, click Users at the top left and then enter the username of the user you wish to edit the "my queues" of. Click the username when it appears. Now edit the data on the page just like you did on your preferences page. James. ________________________________ From: otrs-bounces@otrs.org on behalf of Altangerel Sent: Mon 26/10/2009 7:42 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Problems on email notification Thank you James, Now I am receiving email :). So, I have another question. Is it possible to add the queues into the "my queues" of other agents by myself (am an admin). -------------- Altangerel Ganbold James Morgan wrote:
Head to the preferences page and add the queues you want notification for to your "my queues" list.
Then select what type of notifications you want from the same page.
James
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