Claudio, <br>I do use ITSM.<br>However AgentTicketPriority.pm is part of otrs-2.4.7 and is was not modified by installation of ITSM. I can change the ticket type in AgentTicketPriority. And I see no problem in it. What is your problem now once you figured out the way to change the ticket types?<br>
<br>Anton.<br><br><div class="gmail_quote">2010/3/26 Claudio Tassini <span dir="ltr">&lt;<a href="mailto:claudio.tassini@gmail.com">claudio.tassini@gmail.com</a>&gt;</span><br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
I can only change the priority in AgentTicketPriority... but I don&#39;t have ITSM installed. Could this be the cause?<br><br><div class="gmail_quote">2010/3/26 Anton Gubar&#39;kov <span dir="ltr">&lt;<a href="mailto:anton.gubarkov@gmail.com" target="_blank">anton.gubarkov@gmail.com</a>&gt;</span><div>
<div></div><div class="h5"><br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">


  
  

<div bgcolor="#ffffff" text="#000000">
Hello, Claudio.<br>
<br>
You can change type, service, sla, priority, impact in
AgentTicketPriority action.
<a>https://</a>&lt;your-host-name&gt;/otrs/<a href="http://index.pl?Action=AgentTicketPriority&amp;TicketID=4489" target="_blank">index.pl?Action=AgentTicketPriority&amp;TicketID=4489</a><br>
<br>
Claudio Tassini пишет:
<blockquote type="cite"><div><div></div><div>Hi guys,
  <div><br>
  </div>
  <div>i&#39;ve searched the mailing list archive but I couldn&#39;t find an
answer to this. Is it possible to change the &quot;Type&quot; of a ticket
(obviously after enabling <span style="font-family: Geneva,Helvetica,Arial,sans-serif; font-size: 12px;"><span style="color: rgb(0, 0, 0); font-size: 12px; font-family: Geneva,Helvetica,Arial,sans-serif; font-weight: bold; vertical-align: top;">Ticket::Type:</span> )
. It would be useful because sometimes customers make requests as
&quot;incident&quot; when they are &quot;Service Request&quot;, and I need to set specific
notifications in this case.</span></div>
  <div><font size="3" face="Geneva, Helvetica, Arial, sans-serif"><span style="font-size: 12px;"><br>
  </span></font></div>
  <div><font size="3" face="Geneva, Helvetica, Arial, sans-serif"><span style="font-size: 12px;">Many thanks in
advance!<br clear="all">
  </span></font><br>
-- <br>
Claudio Tassini<br>
  </div>
  </div></div><pre><fieldset></fieldset>
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: <a href="http://otrs.org/" target="_blank">http://otrs.org/</a>
Archive: <a href="http://lists.otrs.org/pipermail/otrs" target="_blank">http://lists.otrs.org/pipermail/otrs</a>
To unsubscribe: <a href="http://lists.otrs.org/cgi-bin/listinfo/otrs" target="_blank">http://lists.otrs.org/cgi-bin/listinfo/otrs</a>

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
<a href="http://www.otrs.com/en/support/enterprise-subscription/" target="_blank">http://www.otrs.com/en/support/enterprise-subscription/</a></pre>
</blockquote>
<br>
</div>

<br>---------------------------------------------------------------------<br>
OTRS mailing list: otrs - Webpage: <a href="http://otrs.org/" target="_blank">http://otrs.org/</a><br>
Archive: <a href="http://lists.otrs.org/pipermail/otrs" target="_blank">http://lists.otrs.org/pipermail/otrs</a><br>
To unsubscribe: <a href="http://lists.otrs.org/cgi-bin/listinfo/otrs" target="_blank">http://lists.otrs.org/cgi-bin/listinfo/otrs</a><br>
<br>
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!<br>
<a href="http://www.otrs.com/en/support/enterprise-subscription/" target="_blank">http://www.otrs.com/en/support/enterprise-subscription/</a><br></blockquote></div></div></div><br><br clear="all"><br>-- <br><font color="#888888">Claudio Tassini<br>

</font><br>---------------------------------------------------------------------<br>
OTRS mailing list: otrs - Webpage: <a href="http://otrs.org/" target="_blank">http://otrs.org/</a><br>
Archive: <a href="http://lists.otrs.org/pipermail/otrs" target="_blank">http://lists.otrs.org/pipermail/otrs</a><br>
To unsubscribe: <a href="http://lists.otrs.org/cgi-bin/listinfo/otrs" target="_blank">http://lists.otrs.org/cgi-bin/listinfo/otrs</a><br>
<br>
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!<br>
<a href="http://www.otrs.com/en/support/enterprise-subscription/" target="_blank">http://www.otrs.com/en/support/enterprise-subscription/</a><br></blockquote></div><br>