Re: [otrs] PostMaster filters and ticket states

Hello again! I solved this by using the -q flag to PostMaster.pl instead; that one suggests the queue but doesn't enforce one. However, it would still be interesting to know why the X-OTRS-State match on "new" doesn't work for arriving tickets. At which point in time is this header available and set? Thanks in advance! Best regards, Björn Wiberg Uppsala University IT Support Department Uppsala, Sweden On Fri, 16 Dec 2005, Björn Wiberg wrote:

Date: Fri, 16 Dec 2005 13:59:31 +0100 (CET) From: Björn Wiberg Reply-To: User questions and discussions about OTRS.org To: otrs@otrs.org Subject: [otrs] PostMaster filters and ticket states

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The problem we're trying to solve is the following:

We would like to move all incoming e-mails to a specific queue, i.e. set the X-OTRS-Queue header, depending on which e-mail address the e-mail was addressed to, but *only* do this for tickets that are new. (Otherwise, if an administrator/agent moves the ticket to another queue, sends a reply to the customer, and the customer replies back, the ticket will be moved back to the "Raw" queue.)

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