Re: [otrs] CI - not able to add a new "class"

Omg i'm getting older ... this evening i'll try and i'll confirm my senile demency (if the ill is this :D) --by mobile Il giorno 25/feb/2011 16.00, "Nils Leideck" ha scritto:

Dear Marco,

1. you have to make the Class first known by adding a new entry to the General Catalog under ITSM::ConfigItem::Class 2. Afterwards you can add new fields in the Admin panel under ConfigItem 3. Afterwards you can add new objects in that class via the ConfigItem Module interface.

Cheers, Nils

On 25.02.2011, at 14:50, Marco Vannini wrote:

...

Hi Nils, unfortunally now i'm out of office, btw, 1st thank you for all, 2nd my goal is to create, like in the first picture, a new class of object (idea raised from ideascale: cmdb as agent or client repo). So i wanna create a class "person" and define my fields (phone, im, email,...) like i did for (as you see there) apache, nas and so on but i can't find the add button there to create the new structure of fields. I am totaly wrong ? Is not there where i can do this or it could be that ther's no "add" button for some misconfiguration ?

--by mobile

Il giorno 25/feb/2011 13.23, "Nils Leideck" ha scritto:

...

Dear Marco,

On 25.02.2011, at 12:24, Marco Vannini wrote:

...

I'm able to manage classes (as attached file) but seems that I'm not able to create new previous object (CI item?) (you know where you can define a CI with your own fields)

I am sorry, it is not clear to me what you want to archive :-))

1. Do you want to create a new class? 2. Do you want to modify existing class attributes? 3. Do you want to add a new Item in an existing class? 4. Do you want to modify existing Items?

— Nils Leideck Senior Consultant

http://webint.cryptonode.de / a Fractal project