---------------------------------------------------------------------I am using ORTS version 5 . Where agents are not part of any primary group. I too require to assign agents a primary group where roles and duties are as group policies .Pls confirm if the latest OTRS Version 7 have this features.Regards( Arpita Barman)Senior Technical Director and HOD( Bhawan Network Coordination and NIC Service Desk)National Informatics CentreMinistry of Electronics and Information TechnologyA4B3 , NIC HQ, A-Block, C G O Complex ,Lodhi Road, New DelhiContact no 24305400 , Mobile 9810218079From: afm404@gmail.com
To: otrs@lists.otrs.org
Sent: Saturday, November 9, 2019 8:26:47 PM
Subject: [otrs] LDAP Lookup for Ticket ContentHi All,I am looking for a very specific feature/plugin for LDAP lookup.If I understand correctly OTRS is using something like https://metacpan.org/pod/distribution/perl-ldap/lib/Net/LDAP.pod for the LDAP auth ?Which seems to have the ability to meet my requirements.What I would like to do, is an ldap search to query the members of a Group. (Much like it already does for Customer or Agent auth.)I would like to list those members in a ticket, somehow and send them out as a notification.Would someone be able to help guide in me the right direction to solve this?Many thanksAnt.
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