Thanks for your help but it did not work, disable PDF::Core opens a window with javascript:print, but it did not preserve the HTML provided in RTF textarea. This way also removes all table HTML and color formating.

On May 22, 2012, at 3:52 PM, Michiel Beijen wrote:

Hi Rangel,

On Tue, May 22, 2012 at 4:45 PM, Rangel Perez Sardinha
<rangel@ezvoice.com.br> wrote:
I am trying to use OTRS with some templates using HTML with the same look
of printed documents of my company, using as a template in Responses. When
i use the response action the HTML output works fine, but when i click in
print option it generates a PDF to download with the reply but without HTML
formatting. Have any place in code it could i disable the HTML tags
removing?

There are two options, you can disable PDF printing in SysConfig,
which will give you an HTML print with formatting, or you can use the
browsers' print button, which will also print a quite decent ticket.
--
Mike
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