On Thu, Jul 12, 2012 at 8:25 PM, Steven Carr <sjcarr@gmail.com> wrote:

It's called "don't edit the subject field after hitting reply in your email client" *

Steve

* Unless you are viewing a digest email then yes copy paste the subject of the item you want to reply to and strip out all the rest of the digest info.

Hi Steve,

Do i need to set this in OTRS Dashboard Configuration or is it on the client side (Mail User Agent aka Email Client ) when any user replies to a ticket "don't edit the subject field after hitting reply in your email client"

correct me if i am understanding it wrong.

Regards,

Kaushal