On 7/11/18 05:45 (GMT-05:00) TC said....

We have a user that would like to be able to view OTRS tickets from 2 different projects/orgs.

Q: Is there a way to associate a user acct to more than one Customer org ?

Been a while since setting this up but the following link should help get you started...

https://forums.otterhub.org/viewtopic.php?f=60&t=7531&p=29632#p29632

L. Marshall

One's strength is only determined when the challenge seems overwhelming.