
1 Mar
2010
1 Mar
'10
9:33 p.m.
Hi, On 01.03.2010, at 16:03, yuan ywong wrote:
I re-tested, and there is "empty answer" is avaiable of all of system queue tickets, but unavailable of my own added queues.
you will have to assign the answers to the new queue in the admin panel in "Responses <-> Queues" Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project