On 08.08.2010, at 15:08, Hugh Kelley wrote:
I tried adding an additional entry like this at the top:
$Self->{'TicketFreeText1'} = {
'' => '-',
However, OTRS accepted this '-' as a valid default value, which was not my intention.
This is exactly as it should work :-?
E.g. TicketFreeField1 Text:
Key: NULL Value: -
Key: 1 Value: One
Key: 2 Value: Two
…
If you define TicketFreeField1 as mandatory in the Phone-Ticket view (SysConfig->Ticket->Frontend::Agent::Ticket::ViewPhoneNew) it should not allow you save the form without having something selected that is not “-“.
You might need to doublecheck the ViewPhoneNew configuration ...