Hello,<br><br>If you create a reminder ticket or just zoom a ticket and set it as a waiting (pending) ticket. You see it in the dashboad right pane.<br>Is it possible to remove the reminder and turn it into a real ticket so it goes back to the dashboard open tickets again. <br>
<br>If it&#39;s not possible,<br><br>Is it possible to make a ticket be in the &quot;pause / pending&quot; state and then resume it when the responsible have the time to work on it.<br><br>I may be going in the wrong direction and there can be other ways so i&#39;m waiting for all ideas..<br>
<br>Regards,<br><br>Note : By the way did any of you used otrs manager? It&#39;s a software i found on the net.<br><br><br>