[otrs] Compose Answer (email)

Good Day, I'm testing my new OTRS setup and I've run into an issue. When I have items in the "Raw" queue then I have the link under "Compose Answer (email)" which allows me to send reply to the ticket with an email. However, when I move the ticket to one of the queues that I created that option disappears. When I move it back to either the "Raw" or "Misc" queues it works fine. Any suggestions? -- Darren Wiebe darren@aleph-com.net Aleph Communications www.aleph-com.net