So… after scrounging the archived list, etc throughout
the net, I still can’t seem to get this answered.
Internally, we are only using the AgentCalendar for change
requests (hardware, network, etc)… these are changes that will directly
affect our customers. What I’d like to be able to do, is use the
AgentCalendar in the Customer Inferface (Frontend). This way, customers
can login and see if any change request are upcoming and plan accordingly.
I was able to add the “Calendar” Icon to the
Customer NavBar (Using Admin::Sysconfig::Ticket >
Frontend::Customer::ModuleRegistration). However, attempting to access
this (as the “action” / link leads to http://domain/otrs/customer.pl?Action=AgentCalendar)
throws an error:
Error: Module
Kernel::Modules::AgentCalendar not registered in Kernel/Config.pm!
This is “expected” as I know the module isn’t
registered for Customer use… but how would I go about doing such a
thing? I still haven’t been able to find a “clear” way
of registering this module for use for customers… seems like it would be
fairly easy.
What other permission issues will I run into?
Michael Lien
NOC Technician
SecureData365
(888) 913-3282
