On Thursday, March 25, 2004 6:27 PM
Steven Shults
here is the job copy/pasted from my Kernel/Config/GenericAgent.pm: <snip> # -- # [name of job] -> close all tickets in queue Junk # -- 'close spam' => { # get all tickets with this properties Queue => 'spam', States => ['new', 'open'], Locks => ['unlock'], # new ticket properties (no option is required, use just the options # which should be changed!) New => { # new queue Queue => 'spam', # possible states (closed successful|closed unsuccessful|open|new|remove d)
BEEP_BEEP: clean this up. ;) I guess that's it. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388