Hi list,
Our agents decided to have informal email notifications dispatched to them - configured via Event Notifications - for many types of modifications performed upon a ticket. Since we have many agents and many daily modifications, teach ticket's history looks something like this:
- (some normal events occurring when the ticket is created)
- many...
- many...
- many...
- many...
- many...
- many...
- ... SendAgentNotification events, one for each agent for whom email was dispatched
- (a couple other normal events)
- many...
- many...
- many...
- many...
- many...
- many...
- ... SendAgentNotification events, one for each agent for whom email was dispatched
- (a couple other normal events)
- ....
As you can see, the history is ugly because of this multitude of useless (in our case) events.