Ticket created by agent as &quot;email ticket&quot; a CC field is presents. In other case you should probably build a &quot;notification (events)&quot; .<div><br></div><div>Even If the ticket was built by an arrived email where a CC was present, response will be CCed.</div>

<div><br></div><div>CU</div><div><br></div><div>MV<br><br><div class="gmail_quote">On Tue, Sep 1, 2009 at 5:30 PM,  <span dir="ltr">&lt;<a href="mailto:guenther.rasch@gmx.de">guenther.rasch@gmx.de</a>&gt;</span> wrote:<br>

<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">Hi,<br>
<br>
is it possible to add a CC field<br>
to the customer new ticket dialog?<br>
<br>
Günther<br>
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