Hello David,I don’t understand what you’re trying to do. From what you’ve told us, you’ve set up OTRS and given customers accounts. If the customer has an account and they use customer@company.com, it works as expected. So far, well and good. The From: line is the customer’s ID, correct?.
Exactly.Does noc@company.com exist as a OTRS user, or have you implemented something that does a lookup of *@company.com and assigns it to the appropriate OTRS user?
If not, what do you *want* OTRS to do?
Yes. I have a customer that his ID and email is noc@company.com. In this scenario, he does not receive messages from my OTRS system. To do a test, I created a customer with an email noc@mycompany.com (my email carlos@mycompany.com is part of this group) and when I created a ticket, I did not get the response.The funny thing is: OTRS says (looking at logs) that the email was sent and the mail account used by OTRS also says the email was sent (looking at sent mail). Via customer panel I can see the response, but nothing arrives in my email.I’d suspect you’re getting caught by that code, especially if your mail server is on a range of IP addresses designated as home or small business services. Contact postmaster@google.com to find out how you can get your server past that.That's what I'm doing right now, I think is my last chance.Answering Gerald:What happens if you send an email to customer_group@googlegroups.com?I get the messages. Well, I'm not sure if this is an OTRS issue or not.Thank you,-------------------------------Carlos Eduardo Ribas