2008/6/23 Nils Breunese (Lemonbit) <nils@lemonbit.nl>:

Daniel Castro wrote:

I am trying to configure OTRS to send an email to a specific person when the client create a ticket.
For example, I want that as soon as every ticket creted in Queue1 the server sends an email to supportanalyst1, Queue2 supportanalyst2 and so ever...

Have you checked the documentation? http://doc.otrs.org/2.2/en/html/x995.html

Nils Breunese.
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