Though I don’t see any reason to do so (check the my queue function on that account), you could do so by adding a PostmasterFilter setting accordingly. But really, check if that makes sense at all. What about an agent being on holidays or such? The purpose of a queue is to provide a multi-access ‘mailbox’ kinda thing – if you set the owner it’s the same as having a private mail.

Cheers

Daniel

Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Camilo Vieira
Gesendet: Dienstag, 27. Januar 2009 15:23
An: User questions and discussions about OTRS.
Betreff: [otrs] RES: How to set default Ticket Owner

Hi,

Does anyone know how can I set the default ticket owner foreach queue?

Thanks,

Camilo Vieira • Coordenador de Infra-estrutura de redes
Navita • Portais e BlackBerry • 55 11 3055-2001