Hi, I've set up some custom notifications in my OTRS system, specifically to email an internal mailing list when one of my customers opens a new ticket. The content of the notification is some attributes (priority, service, etc) plus the body of the new ticket. However, these notification messages show up as a separate article in the message zoom view on customer's interface. This is quite superfluous, since the message only contains what's already in the ticket... How can I stop these messages from appearing there? I'm open to any solutions, including patching code. Thanks in advance for your suggestions! Jonathan -- ========================================== Jonathan Clarke ------------------------------------------ Normation 44 rue Cauchy - 94110 Arcueil - France ------------------------------------------ Tel: +33 (0)1 55 01 04 41 Mobile : +33 (0)6 99 60 03 10 ==========================================