
Hi, Still a newbie here...trying to customize otrs to my liking. Questions: 1. How do entries end up in the faq section? I can't seem to figure that out so far... (maybe with time i will). 2. I need to be able to designate certain closed cases as candidates for the FAQ. So, when i am closing a case, in the note section, i would prefer to see an option other than "note internal", such as "note public" for example. 3. Under my http://hostname/otrs/public.pl, there are no entries...and i dont know how to designate anything to go there yet. If you could save me some time figuring this out, it would help a great deal. _Thanks Richard __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com