Hi Wes, On Tue, Apr 29, 2003 at 10:15:15AM -0700, Wes Plate wrote:
No, download Kernel/System/Ticket/Number/AutoIncrement.pm revision 1.8 and add the following config option to Kernel/Config.pm.
[...] $Self->{'TicketNumberGenerator::AutoIncrement::MinCounterSize'} = 5; [...]
How does the number correlate to the ticket number? With it set to "3", my ticket number looks like: [Tkt#: 10003]
I wouldn't have expected a 5 digit number with the counter size set to 3.
With the number set to "2", my ticket number gets better: [Tkt#: 1004]
I assume if I went to "1", the number would go to three digits. What is the leading 1 for? It seems to take up space. With the current scheme, am I capable of accumulating 1000 (1000-1999) tickets? Or 10000 (10000-19999)? Or more or less?
Ticket number format for AutoIncrement module is: <SystemID><Counter> Example SystemID is 10 and MinCounterSize is 3 -=> 10005 or 10006 or 10017 Example SystemID is 2 and MinCounterSize is 2 -=> 205 or 206 or 217 The SystemID is used as prefix (to see if it's your system or not!).
Any problems with using 2 as the MinCounterSize?
No.
Wes Plate Automatic Duck, Inc.
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Noch 138 Tage bis zum Gäubodenvolksfest! ;-)