I was thinking that the time field could be a counter or modifiable if the
time is not the actual time worked.
Defiantly not a timer on a ticket per say but in an action for that ticket,
e.g. Note, reply, forward, I don¹t believe that there is a Time Work Unit
Field anywhere else. My technicians don¹t usually sit in an action if they
are not actively working on it.
On 06/10/08 9:26 PM, "Tony"
How would OTRS know what time to automagically populate the field with?
In my ticket system, my technicians may not work on a ticket from the time it is opened until the time it is replied to. It may sit locked for a moment while that agent also works on another issue that was called in on the phone. I would think such a thing would be dangerous.
Though, I definitely think OTRS needs two time fields, the second of which can be disabled by default, and enabled via the admin options. Thus allowing folks like myself to be able to record technician time that is billable, and time that is not.
Regards, Tony E "Raptus regaliter" jaraeth@phoenixwing.com http://www.phoenixwing.com/
Mik Rose wrote:
Feature Request : Time Work Units It would be nice if Time Work Units would fill out the time automatically when creating a reply, forward or note etc etc.
Mik
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Mikola (Mik) Rose PowerSoft Development Corp. CIO, Information Technology / Support Services Customer Service: 1 (250) 642-0199 Sales Dep.: 1 (888) 833-7697 Support Dep.: 1 (250) 642-0295 www.power-soft.com