We have the same questions - Tyler Hepworth a écrit :
Also, when I search for closed tickets in utilities, many of the tickets show up in red. A very few of them show as black. What is the difference?
What about closed tickets that are no longer in a queue? Closed tickets pulled up through search are mostly red with a few black.
I didn't see the meaning of this, which appears from a query on tickets.
orange => the oldest open ticket is older then 1 day red => the oldest open ticket is older then 2 days flashes red => there is the oldest open ticket in there
Kernel/Config.pm # Highligh* # (Set the age and the color for highlighting of old queue # in the QueueView.) # highlight age1 in min $Self->{HighlightAge1} = 1440; $Self->{HighlightColor1} = 'orange'; # highlight age2 in min $Self->{HighlightAge2} = 2880; $Self->{HighlightColor2} = 'red';
In fact, I have seen that in Kernel/Config/Default.pm Are these values overloaded by Kernel/Config.pm ?