Hi,

sorry @all for the wrong quoting in my last e-mails. I hope, it is fixed now.

04/12/2014 17:32 - John Koch wrote:
> Thanks for your reply. Could you please elaborate a bit on this answer:
> For predefined e-mail addresses, use event based notifications.
> Use processes.

Sorry to get you to documentation again:
predefined e-mail addresses, with this I meant: "use external address databases" for your e-mail addresses (LDAP for example) then you don't have to type it.
http://otrs.github.io/doc/manual/admin/stable/en/html/external-backends.html

the event based notifications can be used for your goal "sending mails to e-mail receipients"
based on events:
http://otrs.github.io/doc/manual/admin/stable/en/html/administration.html#adminarea-notifications

Processes: you can use processes to address mail receipients.

I am not going to explain it in detail. Just play with the functions (espacially event based
notifications) Please have a look in the documentation. Thanks :)

Flo

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Florian