Dear Sirs,


I´m just giving the first steps in OTRS.

When i was configuring user client group, the OTRS give me this message:

>Sorry, feature not activ!
>
>CustomerGroupSupport needs to be activ in Kernel/Config.pm, read more about this feature in the documentation. Take care!

I don´t understand why this feature is not active?

Is there some kind of  implications in a low level system?

Best regards,


Francisco Henriques