Hi Matthew,
You should configure the system email addresses under Admin > Email
Addresses, that way they will NOT be put in CC when your agents reply.
(I guess we should make this a FAQ entry..)
http://doc.otrs.org/2.4/en/html/x1229.html
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Thu, Aug 20, 2009 at 08:19, Matthew Fincham
Hi
I am in the process of configuring an OTRS system. When a user responds to a customer with an email, two emails are sent - one to the customer and another to one of the system email addresses. I would like to disable the email to the system email address.
Using values to explain:
Email addresses: - address1 - address2 - address3
Queues: - queue1 - queue2 - queue3
Ticket: - from customer@address - resides in queue 2
User responds to ticket. Two emails are sent: one to customer@address and another to address1.
So the question is how to disable the email to the system email address when a response is sent to a customer.
Thank you for any advice. Matthew Fincham --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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