On Fri, Apr 25, 2003 at 09:26:03AM -0700, Wes Plate wrote:
Copy it to Kernel/System/Ticket/Number/ and add to Kernel/Config.pm
[...] $Self->{TicketNumberGenerator} = 'Kernel::System::Ticket::Number::AutoIncrementShort'; [...]
THANK YOU Martin...
However...
I get this now emailed to me from the OTRS:
Can't load ticket number generator backend module Kernel::System::Ticket::Number::AutoIncrementShort! Can't locate Kernel/System/Ticket/Number/AutoIncrementShort.pm in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib /opt/otrs /Library/Perl/darwin /Library/Perl /Network/Library/Perl/darwin /Network/Library/Perl .) at (eval 36) line 3.
What is the output of "perl -cw /opt/otrs/Kernel/System/Ticket/Number/AutoIncrementShort.pm"? And I need the whole error message.
Wes Plate
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson