Hello,<br><br>Generic Agent is your friend: <a href="http://doc.otrs.org/2.1/en/html/x1095.html">http://doc.otrs.org/2.1/en/html/x1095.html</a><br clear="all"><br>Leonardo Certuche<br><a href="http://www.itconsultores.com.co" target="_blank">www.itconsultores.com.co</a><br>
Medellín, Colombia<br><br>
<br><br><div class="gmail_quote">On 27 October 2010 08:45, jose francisco luis medina <span dir="ltr">&lt;<a href="mailto:luisjf1983@gmail.com">luisjf1983@gmail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
<span lang="en"><span style="color: rgb(0, 0, 0);" title="">Sometimes create tickets for testing in the company, I wonder if you can delete these tickets in any way to not affect my stats.<br><br>OTRS 2.4.7 in Debian Lenny with MYSQL<br>

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