On 21.05.2010, at 06:47, Scott Johnson wrote:
So what is the best way to communicate to a customer from a mobile
device that can't access the web interface, while still allowing otrs
to track the reply?
Well … If you cannot access OTRS it is a very good question :-)
I would propose to play around with the Notification (Event) system to check if it does what you need.
I am sorry, there is no out of the box answer right now to your question …
Freundliche Grüße / Kind regards
Nils Leideck
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Nils Leideck
Senior Consultant
nils.leideck@leidex.net
nils.leideck@otrs.com