Hello all,

I setup a generic agent to assign new tickets from a certain user to change the owner to another user. When I save the agent, it warns me that 35 tickets will be effected.

However when I click “Run now”, none of the tickets are changed. I tried something as simple as assigning all new tickets a user and even that doesn’t work. I see in the system log that the agent is running every ten minutes, but it still does not make any changes.

Could this be a permission problem of some sort? Any advice is greatly appreciate. Thank you,

- Jon