have not worked OTRS in a winderz environment, so this just speculation. There have been a number of postings on this issue over the time I;ve listened and generally the trouble usually revolves around... perl, installed perl modules, and scheduled tasks.
 
Unfortunately exactly how this is done on a winderz box I can't say.  Maybe this will give you some assistance in where to look.
 
gl,
<long weekend pending T-1h41s>

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jon Accornero
Sent: Thursday, July 02, 2009 3:08 PM
To: otrs@otrs.org
Subject: [otrs] Question regarding inbound email / ticket creation

I'm rather new to OTRS so forgive me if this has been answered before.  I've been struggling with this the last few days.
 
I have installed a couple of different versions of the Windows flavor of OTRS (including the latest 2.4(beta)) to evaluate it.  I have yet to configure OTRS to receive inbound email. 
 
The server I'm pulling from is an IMAP with SSL.  Looking at other forums, it appears that this is a problem and doesn't quite work.  So I enabled POP3 in a Gmail account that I have and it appears  not to work either.  I set it up in postmaster account as a POP3S too.
 
I just need to show people that this thing can pull an email in and create a ticket.  Could someone point me in the right direction?
 
Thanks, in advance, for the help!
 
- jon