I use Active Directory (Windows 2000) exclusively for Agent Auth, Customer Web Interface Auth, and Customer Database. There are several tweaks that have to be made to read from Active Directory properly, but the easiest way to explain them is to show a working config. I have attached my AD settings that are in my Config.pm. Tyler _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Covert, Jake Sent: Wednesday, July 28, 2004 9:46 AM To: otrs@otrs.org Subject: [otrs] Active Directory as customer backend Has anyone been able to configure OTRS to use Windows 2003 Active Directory as the customer backend? If so, are there any quick and dirty guides? The install documents reference using LDAP as the backend, but I'm not quite sure how AD <==> LDAP mappings would look. (btw, my Active Dir. config is pretty vanilla from what I understand...) Thanks in advance. :-) ============================ Jake Covert IT Administrator Enterprise Automotive Systems (EAS) Phone: 586.755.3180 x 147 Fax: 586.759.3679 ============================