RE: [otrs] Setting freetext automatically based on customerinformation

7 Apr 2004

      Thanks but I have already done this. What I want is to be able to set a
freetext value (location) automatically based on customer information
(location). I have a list of locations as freetext values, and also in
the customer table/map. I want to be able to set the freetext value of
the location key to that of the customers location.

E.g. A customer's location is recorded in the customer table as London.
When this customer creates a new call, I'd like to have the freetext
location to be set to London automatically - currently an agent has to
do this manually. The list of locations is static.

Any thoughts? 

Thanks,
Ronan

-----Original Message-----
From: Robert Kehl [mailto:robert.kehl@otrs.de] 
On Tuesday, April 06, 2004 3:12 PM
Ronan O'Brien  wrote:
...
How can I set a freetext value automatically based on customer 
information? I've modified the customer field to store a location, and
...
would like this to be recorded as part of an article as a freetext 
field. Is it possible to associate them automatically.. or will it be 
something that has to be done manually (e.g user selects from a
dropdown) ?
FreeText fields and their values can be pre-defined in Config.pm:

    # --------------------------------------------------- #
    # TicketFreeText                                      #
    # (define free text options for frontend)             #
    # --------------------------------------------------- #
    $Self->{"TicketFreeKey1"} = {
        '' => '-',
        'Product' => 'Product',
    };
    $Self->{"TicketFreeText1"} = {
        '' => '-',
        'PC' => 'PC',
        'Notebook' => 'Notebook',
        'LCD' => 'LCD',
        'Phone' => 'Phone',
    };
    $Self->{"TicketFreeKey2"} = {
        '' => '-',
        'Support' => 'Support',
    };

    # default selections (if wanted)
    $Self->{"TicketFreeText1::DefaultSelection"} = 'Notebook';

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