I`ve created a filter but it is not working. Can i use wildcards and if
so, what is the wild card sign ? ( ex. i tried %out of the office% )
Also is there a restart of the server required for the filter to take
effect ?
Regards,
Paul Andurnache
Rory
Sent by: otrs-bounces@otrs.org
02.08.2011 15:04
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Re: [otrs] Ignore message with a certain string in the subject
Hi Paul,
In the Admin section you should be able to create a Postmaster filter
using a regular expression that will filter mails like that to the junk
queue. I'm not sure if you can simply discard the mails.
More info on filtering at;
http://doc.otrs.org/3.0/en/html/adminarea-postmasterfilter.html
Kind regards,
Rory
On 2 August 2011 10:15, wrote:
Hello,
Is there an option to ignore certain e-mails from users (
automated responses, out of office etc... ) ?
The subject would have a certain string in it " out of office "
and we would like for the OTRS to ignore those messages ( not to create
new tickets ).
Regards,
Please don't print this e-mail unless you really need to.
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