[otrs] How can an agent behave like a customer?

26 May 2004

      Hello!

I'm using OTRS 1.2.3.
In  Config.pm option		    
$Self->{AgentCanBeCustomer} = 1;
is present.

What is the way for an agent to act as customer and create his own tickets? I 
don't see any possibility to do this in agent's interface...

With respect, 
Andrej Bazovkin