Re: [otrs] Automatically add all new agent accounts to full users group permissions

18 Oct 2004

      On Tue, 12 Oct 2004 23:47:17 -0400, Robert Kaplow  wrote:
...
Hey OTRS guys,
First, I want to thank you for this piece of software, I think the
backend is
very nice but the frontend could use a little work, usability-wise.
My question: I have otrs tied into a LDAP for the agent accounts. So
the
accounts get properly created when they try to login. But when they
login for
the first time, they have no access to the queues, since they have no
permissions in the users group. Obviously I (or someone) could go
through the
created accounts and add users permissions, but this is a hassle for
everyone.
Is it possible that for all created users accounts, the get full
permissions
on the users group upon creation? Thanks
No.  Not unless you do some hacking on Kernel/System/User.pm.  Do the following:

Open User.pm
Go to line 174 (approx).  You will be inside of the UserAdd subroutine
and should see something like the following:

      # log notice
      $Self->{LogObject}->Log(
          Priority => 'notice',
          Message => "User: '$Param{Login}' ID: '$UserID' created
successfully ($Param{UserID})!",
      );
      # set password
      $Self->SetPassword(UserLogin => $Param{Login}, PW => $Param{Pw});
      # set email address
      $Self->SetPreferences(UserID => $UserID, Key => 'UserEmail',
Value => $Param{Email});
      return $UserID; 

Right before "# set password", put in the following:

$Self->custom_sub_to_modify_users_group($UserID);

Then, somewhere else in User.pm (doesn't matter where), create the
following subroutine:

sub custom_sub_to_modify_users_group {
	my $Self = shift;
	my ($UserID) = @_;
        $Self->{GroupObject}->GroupMemberAdd(
	   	UID => $UserID,
	   	GID => 1,
	   	UserID => 2,
	   	Permission => {
			ro => 0,
			move_into => 0,
			create => 0,
	 		owner => 0,
	    	priority => 0,
	    	rw => 1,
	    }
    );
}
...
Also, we were using local account before switching to using LDAP. How
could I
delete the old accounts?
Don't have the answer for that one.  Sorry.

Regards,

Tyler Hepworth