17 Mar
2003
17 Mar
'03
4:35 p.m.
1). We would like to have more "properties" for tickets (different that (sub)queues) - like: Incident type = "Known Bug", "New Bug", "Testing"...
That's no problem, you can use two "properties" as default. You can defined the key and the value of your properties (e. g. Incident Type and Product).
And of course you can search/filter for them (Utilities).
<stupidmode> I am sorry, but I couldn' find where I can change this... </stupidmode> Also, thank you for the other answers. I really should RTFM :) Best regards, Ovidiu