
12 Aug
2008
12 Aug
'08
10:45 a.m.
Patrick Schiess wrote:
it doesn't depend whether the ticket is locked or not. OTRS always sends the notifications to the original owner of the ticket. so if the agent A was the first owner of the ticket, he always will get all the notifications even though the ownership is already delegated to agent B.
any ideas? is there somehow a miss configuration or what could be the reason of that behavior?
I have no idea what could be causing this, it works normally for us (notifications go to the ticket owner). Nils Breunese.