
Two ways: 1: mark all and use Bulk Action 2: make a GenericAgent script that closes all tickets in the specified queue - run it once and then kill it if you wont need it again Regards, patrik
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Dougan, Linda A Sent: den 4 oktober 2005 22:02 To: 'otrs@otrs.org' Subject: [otrs] otrs-Is there a way to close all tickets in a queue all atonce?
Does anyone know of a way to select all tickets at once in a queue and close them all at once?
Linda
-----Original Message----- From: otrs-request@otrs.org [mailto:otrs-request@otrs.org] Sent: Tuesday, October 04, 2005 6:00 AM To: otrs@otrs.org Subject: otrs Digest, Vol 27, Issue 3
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Today's Topics:
1. Re: Virtual hosting and OTRS (Victor Rodriguez Cortes) 2. Re: Virtual hosting and OTRS (Roberto Giana) 3. Ticket State - Merged (Matt Midson) 4. backup script not working (Danie Theron) 5. how to delete all the queue? (Mercator GmbH) 6. who can install me v. 2.0?? (Mercator GmbH) 7. Trouble scheduling generic agent jobs (Sheline, Carl (LLU))
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Message: 1 Date: Mon, 03 Oct 2005 12:09:23 +0200 From: "Victor Rodriguez Cortes"
Subject: Re: [otrs] Virtual hosting and OTRS To: "User questions and discussions about OTRS.org" Message-ID: <43411F73.12585.1EE6AE37@localhost> Content-Type: text/plain; charset=US-ASCII Hello!
You'll need to enable mod_alias in Apache (or Apache2). Then you could use something like this:
[---]
Perlrequire /usr/share/otrs/otrs-startup.pl
# Apache::Reload - Reload Perl Modules when Changed on Disk #PerlModule Apache::Reload #PerlInitHandler Apache::Reload
#Used for FAQ's Alias /htmlArea/ /usr/share/otrs/var/httpd/htdocs/htmlArea/
NameVirtualHost soporte.valmesa.net <VirtualHost soporte.valmesa.net> Alias /otrs-web/ "/usr/share/otrs/var/httpd/htdocs/" ScriptAlias /otrs/ "/usr/share/otrs/bin/cgi-bin/"
ServerAdmin victor.rodriguez@valmesa.es DocumentRoot /usr/share/otrs/var/httpd/htdocs/ ServerSignature On
SetHandler perl-script PerlResponseHandler ModPerl::Registry PerlOptions +ParseHeaders PerlSetupEnv On Options +ExecCGI </Location> <Directory /> Options FollowSymLinks AllowOverride None </Directory>
Options Indexes FollowSymLinks MultiViews AllowOverride None Order allow,deny allow from all RedirectMatch ^/$ http://soporte.valmesa.net/otrs/Customer.pl </Directory> # Allowed values: debug, info, notice, warn, error, crit, alert, emerg LogLevel warn ErrorLog /var/log/apache2/otrs-err.log CustomLog /var/log/apache2/otrs-acc.log combined </VirtualHost> <VirtualHost agentes.valmesa.net> DocumentRoot /usr/share/otrs/var/httpd/htdocs/
RedirectMatch ^/$ http://soporte.valmesa.net/otrs/index.pl </Directory> </VirtualHost> <VirtualHost faq.valmesa.net> DocumentRoot /usr/share/otrs/var/httpd/htdocs/
RedirectMatch ^/$ http://soporte.valmesa.net/otrs/faq.pl </Directory> </VirtualHost> [---]
This has worked for me with OTRS v1.3.2, mod_perl and Apache2. You get what you want, but it changes the URL in the browser. This config is a bit too big, but the key is that you define all the details for OTRS in a "main" virtual host
(soporte.valmesa.net) and then you define as many virtual host as you need and redirect them to the URL you need inside OTRS "main" virtual host. BTW, this is all in a file called "soporte.valmesa.net.conf" that is included from apache.conf...
Regards,
On 3 Oct 2005 at 10:25, Stefansen Espen wrote:
Hi
I'm trying to get otrs to work with virtual hosting on Linux. But so far i've been unsuccesful. Here's an example of what i want: - helpdesk.example.org -> customer.pl - admin.example.org -> index.pl - faq.example.org -> faq.pl
Have anyone tried this and made it work? I've tried various things in my httpd.conf, but none seem to work. I'll be happy with any help.
Regards Espen Stefansen Institute of Marine Research
--- Victor R. Rodriguez Departamento de Sistemas Valoraciones del Mediterraneo, S.A. ---
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Message: 2 Date: Mon, 03 Oct 2005 12:10:39 +0200 From: Roberto Giana
Subject: Re: [otrs] Virtual hosting and OTRS To: "User questions and discussions about OTRS.org" Message-ID: <4341039F.60000@spin.ch> Content-Type: text/plain; charset=ISO-8859-1; format=flowed Hi
You could realize it by set up the entire system under helpdesk.example.org. Under the other virtual systems you could just set up some redirects. So everything runs under helpdesk.example.org but can be reached by using also admin.example.org or faq.example.org.
ServerName helpdesk.example.org </VirtualHost>
ServerName admin.example.org Redirect permanent / http://helpdesk.example.org/otrs/index.pl </VirtualHost>
ServerName faq.example.org Redirect permanent / http://helpdesk.example.org/otrs/faq.pl </VirtualHost> But I'm using more often redirect statements under the same system or better under the regular webserver:
ServerName www.example.org Redirect permanent /go/admin http://helpdesk.example.org/otrs/index.pl Redirect permanent /go/helpdesk http://helpdesk.example.org/otrs/customer.pl Redirect permanent /go/faq http://helpdesk.example.org/otrs/faq.pl </VirtualHost> So you can reach your support sites by using www.example.org/go/helpdesk, www.example.org/go/admin or www.example.org/go/faq. Even if www.example.org and helpdesk.example.org are different systems. I think both variants are memorable for the users but the second variant only uses one virtual host.
Best regards Roberto
Stefansen Espen wrote:
Hi
I'm trying to get otrs to work with virtual hosting on Linux. But so far i've been unsuccesful. Here's an example of what i want: - helpdesk.example.org -> customer.pl - admin.example.org -> index.pl - faq.example.org -> faq.pl
Have anyone tried this and made it work? I've tried various things in my httpd.conf, but none seem to work. I'll be happy with any help.
Regards Espen Stefansen Institute of Marine Research
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Message: 3 Date: Mon, 03 Oct 2005 20:12:10 +1000 From: "Matt Midson"
Subject: [otrs] Ticket State - Merged To: Message-ID: Content-Type: text/plain; charset="us-ascii" Hello,
I was hoping that someone could help explain the default behaviour of the Merged Ticket State. I have set some to this status during testing and now they have disappeared from queue view.
Any best practice suggestions would be greatly appreciated.
Thanks
Matt