I recently had to increase the "max_allowed_packet" in mysql to 2M:

In /etc/my.cfg add the line:

max_allowed_packet=2M

Then restart mysql. Not sure if this'll help as I have no idea what os and db you are running.

Josh.

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of nitin joshi
Sent: 03 July 2008 13:43
To: otrs@otrs.org
Subject: [otrs] over 1 MB attachment missing

Dear All,

I am using OTRS 2.2.4 and i am new user to to this application. I am not able to receive attachment which have more than 1 MB size. Please guide me to exceed this limit.