[otrs] Effective time resolution ticket.

30 Jan 2014

      Hi,

I'm trying to find out if it is possible to get a report on ticket resolution time given a schedule of 8x5.

This is very important for SLA with other companies.

Can you help me?

Best Regards.

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Hugo Hidalgo Peñalver
Support System Engineer, EMEA Cloud CoC

Anabel Segura 7
28108 Alcobendas - Madrid (SPAIN)

 Mo:  +34 912032960
 E-mail: hugo.hidalgo@emea.nec.commailto:hugo.hidalgo@emea.nec.com